In the fourth quarter of 2025, VALORMINHO conducted a stakeholder consultation by sending out digital questionnaires, with the aim of monitoring customers’ perceptions regarding the extent to which their needs and expectations were being met. This assessment covered Municipal Councils, Parish Councils, SIGRE customers, Product and Service customers, and Door-to-Door Selective Collection customers (Horeca / Retail and Services), enabling the collection of valuable feedback on various aspects of the services provided. The results of the customer satisfaction survey show the following response rates:
• Local Councils: 67% response rate. The local authorities that responded to the questionnaire expressed an overall level of satisfaction with the services provided by VALORMINHO, rated as ‘Satisfied’.
• Parish Councils: 13% response rate.
• SIGRE customers: 100% response rate. SIGRE customers are generally satisfied with the services provided by Valorminho.
• Products and Services: 20% response rate.
• Door-to-Door (Hospitality / Retail and Services): 14% response rate. Customers are satisfied with the service provided by VALORMINHO.
Based on the results, an action plan has been drawn up which includes:
• Meetings/communication with local authorities and parishes to jointly analyse needs.
• Continuous monitoring via the “Findings Map”.

VALORMINHO would like to thank everyone who took part and reaffirms its commitment to continuous improvement and excellence in the services it provides.